1. Trial Period
- 14-day free trial period is provided for all new users
- No payment is required during the trial period
- Users can cancel at any time during the trial without charge
2. Refund Eligibility
- Full refunds are available within 7 days of initial purchase
- Refunds are not available for:
- Partial subscription periods
- After 7 days from initial purchase
- If the service has been used extensively
- If the user has violated our terms of service
3. Refund Process
- Contact us at rxliuli@gmail.com with:
- Your account email
- Purchase date
- Reason for refund request
- We will review your request within 2 business days
- If approved, refund will be processed within 5-7 business days
- Refund will be issued to the original payment method
4. Special Circumstances
- Technical issues preventing service use may be considered for refund
- Extended service outages may qualify for partial refunds
- Each case will be reviewed individually
5. Contact
For refund requests or questions, please contact rxliuli@gmail.com.
Last Updated: 2025-06-13